Back to Patosapo
Delete your account and data
From the game (fastest)
- Open Patosapo and tap the gear icon to open Settings.
- Go to Account.
- Choose to delete your data and confirm.
Your cloud save and anonymous account are deleted from our servers and the game resets on your device.
By email (if you no longer have the game)
Write to soporte@debugeo.com with the subject "Delete my Patosapo data". Include your player ID if you have it (Settings → Account). Without it we may not be able to find your data, because we do not know who you are.
Deleting your data does not cancel an active Club Patosapo subscription. Cancel it first in your App Store or Google Play account.
What is deleted
- Your anonymous player account (Firebase user ID)
- Your cloud save: progress, coins, gems, outfits, garden and settings stored on our servers
- The link between your player ID and your purchase history in our purchase provider
- Optional analytics and crash data linked to your player ID, where it can be identified
What may be kept
- Transaction records we must keep for tax, accounting, fraud prevention or legal reasons, for as long as the law requires (usually up to 10 years in Colombia)
- Anonymous or aggregated statistics that no longer identify you
- Data held by Apple, Google or advertising partners under their own policies; you can manage it from your device and store account settings
How long it takes
Deletion from the game is immediate on your device and completes on our servers within 30 days. Backups are overwritten within 90 days. Requests by email are answered within 15 business days.
Only on this device
If you never turned on cloud save, uninstalling Patosapo removes all game data from your device.