How can we help?

We are a tiny indie studio and we read every message. Write to us and we will reply as soon as we can.

Email support

soporte@debugeo.com

We usually reply within 2 business days (Colombia time, UTC-5).

To help us help you faster, include

Your device model and operating system version
The game version (Settings, at the bottom)
Your player ID (Settings → Account), if the question is about progress or purchases
A short description or a screenshot of what happened

Quick help

Restore purchases

Open Settings in the game and tap Restore purchases while signed in to the same App Store or Google Play account you used to buy.

Cancel or change a subscription

Subscriptions are handled by Apple and Google. Manage them from your store account subscriptions page.

Refunds

Payments are processed by the store, so refund requests go to Apple or Google under their policies.

Missing progress

Make sure you did not reinstall the game or clear its data. If you use cloud save, open Settings and check that the same player account is active, then contact us with your player ID.

Something is not working

Update to the latest version and restart the game. If the problem continues, email us with the details listed on this page.