Terms of Use

1. Who can play

Patosapo is intended for teens and adults, where permitted, and is not directed at children. You must be at least 13 years old and meet the minimum age of the age rating that the App Store or Google Play assigns to the game in your country (for example 17+ on the App Store, because the game contains simulated gambling), or 18 where the law of your country requires it for these features. If you are under the age of majority where you live, you may only use the Service with the permission of a parent or legal guardian, who must review and accept these Terms on your behalf and is responsible for your use of the Service, including any purchases.

You confirm that you are not barred from using the Service under the laws of your country and that you are not located in a country subject to a comprehensive embargo, nor listed on any government list of prohibited or restricted parties.

2. Your license to play

Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable license to download, install and use the game for your own non-commercial entertainment on devices that you own or control, as permitted by the usage rules of the App Store or Google Play. The game is licensed, not sold. We and our licensors keep all rights not expressly granted to you.

3. Acceptable use

You agree not to, and not to help anyone else to:

• copy, modify, translate, adapt, create derivative works of, decompile, disassemble or reverse engineer the game or any part of it, except to the extent the law expressly allows it despite this restriction;
• use cheats, bots, automation, modified clients, emulation tricks or any unauthorized software, or edit, forge or tamper with save files, cloud saves, reward ledgers, timers or network traffic;
• exploit bugs or errors to obtain an advantage or virtual items; if you find one, please report it to us;
• circumvent, disable or interfere with purchases, ads, security features, consent tools or technical limits;
• sell, rent, lend, transfer, or trade accounts, saves or virtual items, or offer them for real money or anything of value outside the game;
• use the Service for any commercial purpose, including streaming or video monetization beyond what section 8 allows;
• use content shared from the game to harass, bully, defame or harm anyone, or to infringe anyone's rights;
• use the Service in any way that is unlawful, harmful or that could damage, overload or impair it.

If you break these rules, we may, to the extent permitted by law and in proportion to the breach, remove or correct virtual items or progress obtained improperly, reset balances, suspend or terminate your access, and take any other legal action available.

4. Player account, progress and cloud save

You play with an anonymous player account. You are responsible for your device and for any activity that happens on it. Because we do not know who you are, we may be unable to recover progress if you lose your device, reinstall the game, clear its data or delete your account, especially if cloud save was not active.

We work hard to keep your progress safe, but we do not guarantee that saves, cloud saves or virtual items will always be available, accurate or free from loss. We may correct balances, items or progress that result from errors, bugs, fraud, refunds or violations of these Terms.

5. Virtual currency and virtual items

The game includes virtual currencies such as coins and gems, and other virtual items such as tickets, food, seeds, fertilizer, outfits, accessories, upgrades and subscription benefits (together, "Virtual Items"). Some can be earned by playing and some can be obtained with real-money purchases.

• Virtual Items are licensed to you as part of your license to use the game. You do not own them and they are not your property.
• Virtual Items have no real-world monetary value. They are not money, a financial product, a deposit, a stored value or a means of payment, and cannot be redeemed, exchanged or cashed out for money, goods or anything of value outside the game, by us or by anyone else.
• Virtual Items are personal and non-transferable. They may not be sold, gifted, traded or transferred to another account or person, except where a game feature expressly allows it.
• Virtual Items are non-refundable, except where the law requires otherwise or a store refund is granted, as described in the Purchases and Subscriptions Terms.
• We may at any time manage, regulate, modify, rebalance, rename, reprice or remove Virtual Items, their prices in virtual currency, their availability, drop rates and effects, for example to keep the game fair and fun. Unless the law requires otherwise, we will have no liability to you for doing so.
• Unused Virtual Items are lost when you delete your data or account, when your license ends, or if the game is discontinued, subject to the rights granted by the law that applies to you.

Prize wheels, the slot machine and other random rewards ("Random Rewards") are simulated gambling features for entertainment only. They can be played with free tickets, with coins earned by playing or with gems, which can also be obtained with real-money purchases.

• Random Rewards are not real-money gambling. You cannot wager real money on them, you cannot cash out, and their prizes are exclusively in-game Virtual Items with no monetary value that cannot be exchanged for money or anything of value, inside or outside the game.
• The odds of each prize are available in the game through the information button on each wheel and on the slot machine before you play. Results are determined by the game and are final, except in case of a technical error.
• Random Rewards that use paid virtual currency may be unavailable, limited or modified in some countries (for example Belgium or the Netherlands) or for some users where local law restricts them.
• Practice or success at simulated gambling does not imply future success at real-money gambling. If you feel you are playing too much, take a break.

6. Purchases and subscriptions

In-app purchases and the optional Club Patosapo subscription are sold through the App Store or Google Play and are governed by our Purchases and Subscriptions Terms and by the terms of the corresponding store. Payment, billing, cancellation and refunds are handled by Apple or Google.

7. Rewarded ads

The game may offer optional ads that you can choose to watch in exchange for an in-game reward. Rewards are granted only when the ad network confirms that the ad was completed. If an ad fails to load, is interrupted or cannot be verified, no reward may be granted. Ads are provided by third parties; we do not control their content and are not responsible for the products or services advertised. If you see an inappropriate ad, please tell us. Your privacy choices about ads are explained in the Privacy Policy.

8. Your content, feedback, videos and screenshots

The game lets you create and share pictures of your Patosapo. You are responsible for where and how you share them and for complying with the rules of the platforms you use. Please do not include personal information of others without their permission.

You may take screenshots and record videos of your gameplay and share them on social networks or streaming platforms for personal, non-commercial purposes, including monetized videos and streams where the platform's standard program pays you, as long as you do not suggest that we endorse you, do not use our logos as your own branding and do not distribute the game's assets separately. We may withdraw this permission for specific content that harms the game or its players.

If you send us ideas, suggestions or feedback, you grant us a free, worldwide, perpetual and irrevocable license to use them for any purpose without compensation or attribution, to the extent permitted by law.

9. Intellectual property

The game and the Service, including the Patosapo character and name, logos, characters, artwork, 3D models, animations, music, sounds, texts, software and code, and all related intellectual property rights, belong to Debugeo or its licensors and are protected by copyright, trademark and other laws. Nothing in these Terms transfers any of these rights to you.

The game includes third-party and open-source components (for example, fonts licensed under the SIL Open Font License) that are subject to their own licenses, which prevail over these Terms for those components. The corresponding notices are available in the game.

10. Third-party services

The Service relies on third-party services such as the App Store, Google Play, Google Firebase, Google AdMob, Cloudflare and RevenueCat. Your use of those services may be subject to their own terms and policies. We are not responsible for third-party services, websites or content that we do not control.

11. Updates, availability and changes to the game

We may update the game at any time, for example to fix bugs, add or remove content, change features, rebalance the economy or comply with the law. Some updates may be required to keep playing. We do not promise that the Service will be available in every country, on every device or operating system version, or at all times.

We may suspend or discontinue the online features or the whole game. If we decide to discontinue the game permanently, we will try to give at least 30 days' notice in the game or on this website and we will stop selling Virtual Items before that date. Offline features may keep working on your device, but we are not obliged to keep supporting them.

12. Termination

You may stop using the Service at any time by deleting your data and uninstalling the game. We may suspend or terminate your license and access to the Service if you seriously or repeatedly breach these Terms, if required by law, or to protect players or the Service, in proportion to the situation and, where appropriate, after warning you. When your license ends, you must stop using the game and you lose access to your Virtual Items, subject to mandatory law. Sections 5, 8, 9 and 13 to 19 survive termination.

13. Health and safety

A very small percentage of people may experience seizures or blackouts when exposed to certain light patterns or flashing lights, including in video games. If you or anyone in your family has an epileptic condition, consult a doctor before playing. Stop playing immediately and see a doctor if you experience dizziness, altered vision, muscle twitching, disorientation or any involuntary movement.

Take regular breaks. In party mode several people share one device: play in a safe place and hold the device securely. Do not play while driving, walking in traffic or in any situation that requires your attention.

14. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, THE GAME AND ALL VIRTUAL ITEMS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND THOSE ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, THAT IT WILL BE COMPATIBLE WITH YOUR DEVICE, OR THAT PROGRESS OR VIRTUAL ITEMS WILL NOT BE LOST.

Nothing in these Terms excludes or limits any legal guarantee or consumer right that cannot be excluded or limited under the law that applies to you, including, where applicable, the legal guarantee under Colombian Law 1480 of 2011 (Consumer Statute) and the rights of consumers in the European Union and the United Kingdom regarding digital content.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DEBUGEO, ITS OWNER, CONTRACTORS AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, PROGRESS OR VIRTUAL ITEMS, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THEIR POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR PURCHASES IN THE GAME DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY US DOLLARS (USD 50).

These limitations do not apply to liability for death or personal injury caused by our negligence, for fraud, gross negligence or willful misconduct, or to any other liability that cannot be limited or excluded by law. Some jurisdictions do not allow certain limitations, so some of them may not apply to you.

16. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless Debugeo, its owner, contractors and licensors from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Service, the content you share, or your violation of any law or of the rights of a third party. This section does not apply to consumers where the law does not allow it.

17. Governing law and disputes

These Terms are governed by the laws of the Republic of Colombia, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting any legal proceeding, please contact us at soporte@debugeo.com and give us a chance to resolve the issue informally. We will try to resolve it within 30 days.

Subject to the following paragraph, any dispute arising out of or related to these Terms or the Service will be submitted to the competent courts of Bucaramanga, Santander, Colombia.

If you are a consumer, nothing in these Terms deprives you of the protection of the mandatory provisions of the law of your country of habitual residence, nor of your right to bring proceedings before the courts or authorities of that country when that law grants it to you. Consumers in Colombia may also go to the Superintendence of Industry and Commerce. Consumers in the European Union can find information about out-of-court dispute resolution on the European Commission's website. To the extent permitted by the law that applies to you, claims must be brought individually and not as a plaintiff or class member in any purported class or representative proceeding.

18. Changes to these Terms

We may modify these Terms, for example to reflect changes in the game or in the law. We will update the "last updated" date and, if the changes are material, notify you in the game or on this website at least 15 days before they take effect, unless the change is required by law or for security reasons. If you continue to use the Service after the changes take effect, you accept the new Terms. If you do not agree, you must stop using the Service.

19. App Store and Google Play

If you downloaded the game from the Apple App Store, you and we acknowledge that: (a) these Terms are concluded between you and us only, not with Apple, and we, not Apple, are solely responsible for the game and its content; (b) your license is limited to use on Apple-branded products you own or control, as permitted by the App Store usage rules; (c) Apple has no obligation to provide maintenance or support for the game; (d) if the game fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any, and to the maximum extent permitted by law Apple has no other warranty obligation; (e) we, not Apple, are responsible for addressing any claims relating to the game, including product liability claims, claims that it fails to conform to legal or regulatory requirements, and consumer protection or privacy claims; (f) we, not Apple, are responsible for the investigation, defense, settlement and discharge of any claim that the game infringes a third party's intellectual property rights; (g) you must comply with applicable third-party terms when using the game; and (h) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you downloaded the game from Google Play, the Google Play Terms of Service also apply. In case of conflict between these Terms and the store terms regarding your relationship with the store, the store terms prevail.

20. General

These Terms, together with the Privacy Policy and the Purchases and Subscriptions Terms, are the entire agreement between you and us about the Service. If any provision is found invalid or unenforceable, it will be limited to the minimum extent necessary and the rest will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a transfer of the game or our business. We are not liable for delays or failures caused by events beyond our reasonable control. These Terms are published in Spanish and English; in case of discrepancy, the Spanish version prevails, unless the law of your country requires otherwise.

Contact: Juan Andrés Peñaloza Torres (Debugeo), Bucaramanga, Santander, Colombia. Email: soporte@debugeo.com.