Purchases and Subscriptions Terms

1. Purchases are made through the store

All real-money purchases in Patosapo are made through the Apple App Store or Google Play using your store account. Apple or Google act as the seller or merchant of record, process the payment and apply their own terms, payment methods, parental controls and refund policies. We do not receive your payment card details.

Prices are provided by the store and shown in the game in your local currency before you confirm the purchase, including taxes where the store includes them. Prices may vary by country and may change over time. A purchase is completed when the store confirms it.

2. What you can buy

• Consumable items, such as packs of gems or coins, which are delivered to your account once and are used up when you spend them.
• Non-consumable items, if offered, such as permanent unlocks, which you can restore on devices using the same store account.
• Club Patosapo, an optional auto-renewing subscription that gives access to member benefits while it is active.

The content and benefits of each item are described in the game at the moment of purchase. Items are delivered immediately after the store confirms the payment.

3. Club Patosapo and auto-renewal

• Club Patosapo is offered for the periods shown in the game (for example, monthly or yearly). The price and period are displayed before you subscribe.
• Payment is charged to your App Store or Google Play account when you confirm the purchase, or when any free trial ends.
• The subscription renews automatically at the end of each period, at the then-current price, unless you cancel it at least 24 hours before the end of the current period. Your account will be charged for the renewal within the 24 hours before the current period ends.
• If the price of your subscription changes, the store will notify you in advance and, where required, ask for your consent according to its rules.
• We may add, change or remove Club benefits over time. If we make a change that materially reduces the benefits of a period you already paid for, we will tell you in advance and you may cancel before the next renewal.
• Current Club benefits are: free daily wheel spins and the x2 coins bonus without watching ads, a monthly gem stipend, an exclusive monthly outfit and a member badge and frame. Gems and outfits delivered during your membership remain subject to the virtual item rules of the Terms of Use. Benefits that depend on being a member, such as rewards without ads and the member badge and frame, are available only while the subscription is active.

4. Free trials and introductory offers

We may offer free trials or introductory prices. Eligibility is decided by the store. Unless you cancel at least 24 hours before the trial or introductory period ends, the subscription automatically converts to a paid subscription at the regular price. On the App Store, any unused portion of a free trial is forfeited when you purchase a subscription.

5. How to cancel

You can cancel at any time from your store account: Google Play (Play subscriptions) or Apple (Apple subscriptions, or Settings, your name, Subscriptions on your iPhone or iPad).

Deleting the game, deleting your data or deleting your player account does not cancel your subscription. After you cancel, you keep the benefits until the end of the period you already paid for, and the subscription will not renew. Except where the law or the store policy requires otherwise, there are no refunds or credits for partial periods.

6. Refunds

Because Apple and Google process all payments, we cannot issue refunds directly. Refund requests are handled by the store under its own policies: Apple (reportaproblem.apple.com) and Google Play (Google Play refunds).

Virtual Items and subscriptions are digital content supplied immediately. Where the law allows it, by confirming a purchase you expressly request immediate delivery and acknowledge that you lose your right of withdrawal once the content has been delivered (for consumers in the EU and UK), and that the right of retraction does not apply to digital content delivered immediately to the extent permitted by Article 47 of Colombian Law 1480 of 2011. This does not affect your rights if the content is defective or not as described.

If a purchase is refunded, reversed or charged back, we may remove the corresponding Virtual Items or benefits from your account, even if this results in a negative balance, and we may restrict purchases from accounts with fraudulent refund or chargeback activity.

7. Gems, coins and other virtual currency

• Gems, coins and other virtual currency have no real-world monetary value, cannot be exchanged for money or anything of value outside the game and are not a stored-value product.
• They are personal, non-transferable and cannot be sold, gifted or traded, except where a game feature expressly allows it.
• Purchases of virtual currency are final and non-refundable, except where the law requires otherwise or the store grants a refund.
• We may modify, rebalance or reprice what virtual currency can buy, and the amounts earned in the game, as explained in section 5 of the Terms of Use.
• Virtual currency does not expire while the game is operated and your account exists, but it is lost if you delete your data or account, if your license is terminated for a breach, or if the game is discontinued, subject to mandatory law.

8. Gems on prize wheels and the slot machine

Gems can be spent on prize wheel spins and on the slot machine. These are simulated gambling features for entertainment: they are not real-money gambling, there is no cash-out, and prizes are only in-game Virtual Items with no monetary value that cannot be exchanged for money or anything of value. The odds are shown in the game through the information button on each wheel and on the slot machine. Where local law restricts paid random mechanics (for example in Belgium or the Netherlands), using gems on them may be unavailable. See section 5 of the Terms of Use.

9. Restoring purchases and missing items

Subscriptions and non-consumable items can be restored with the Restore purchases option in Settings, using the same store account. Consumable items (such as gems) that were already delivered and are later lost because of a reinstall or data deletion can only be recovered through cloud save, if it was active.

If a purchase does not arrive, first try Restore purchases. If the problem continues, write to soporte@debugeo.com with your player ID and the store order number, and we will help you. We may credit missing items at our discretion.

10. Minors, parental controls and Family Sharing

Purchases must be made or authorized by the store account holder. If you are a minor, ask your parent or guardian before buying anything. Parents can use the parental controls of their device and store (such as Ask to Buy on Apple devices and purchase authentication on Google Play) to control purchases. Whether an item can be shared through Apple Family Sharing or Google Play Family Library is shown on its store page.

11. Rewarded ads

Watching rewarded ads is always optional. Where Club Patosapo includes ad-free rewards, it means you receive the rewards that normally require watching an ad without watching it; it does not remove every third-party element from the game, such as store dialogs or links.

12. Changes and contact

We may update these terms as described in the Terms of Use. Questions: soporte@debugeo.com.